At the heart of hospitality lies a simple truth: to care for our guests, we must first care for our teams, who support us and ourselves. "Take Care" explores this interconnected circle of service that defines our industry. Each episode delves into the psychology of hospitality—how authentic care creates meaningful connections that elevate service beyond transactions to transformative experiences. We examine the delicate balance between professional growth and personal well-being, helping ind ...
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Reimagining Hospitality: Focus on Comfort & Care
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10:10In this episode, Josh explores the evolution of the hospitality industry from ancient times to modern-day, emphasizing how hotels have continually adapted to meet the changing needs of travelers. It delves into the importance of creating spaces where guests feel safe, seen, and comfortable, using personal anecdotes to illustrate the advancements in…
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In this episode Josh explores how genuine care can forge meaningful connections that revolutionize service. He discusses the ancient roots of hospitality, highlighting the mutual exchange of vulnerability between guest and host. Featuring insights from industry leaders and historical references like Homer's Odyssey, we examine the importance of emp…
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The Heart of Hospitality
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15:43In the inaugural episode of Take Care, Josh Ramsey explores the foundational principles of authentic hospitality. Josh shares his unconventional journey into hospitality, inspired by his upbringing rooted in service and a surprising connection to Conrad Hilton's vision. He recounts his early experiences at Hilton and the pivotal moment he realized …
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Always Be Closing...Relationships: The Art of Hotel Sales with Mike Hoelscher
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46:59Ever wonder what it really takes to sell hotel rooms? Go beyond the booking with Mike Hoelscher, Area Director of Sales with Commonwealth Hotels, as he shares the secrets to success in this ever-evolving industry. From dialing for dollars to building lasting relationships, Mike reveals the human side of hotel sales and why empathy and curiosity are…
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Storytelling and Community: The Key Ingredients for Successful Hotel Design with Joseph Cicora
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35:55In this episode of Unpacking the Hotel Business, Josh talks with Joe Cicora, National Business Development Leader at DLR Group, to explore the fascinating world of hospitality design. Joe shares insights into DLR Group's unique approach to crafting memorable hotel experiences, from their "muse-driven" design philosophy to their emphasis on storytel…
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The Historian's Lens: Uncovering Hospitality's Rich Past with Mark Young
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32:19In this episode, Josh unpacks the hotel business from a historical perspective with Mark Young, Archivist Historian at the Conrad N. Hilton College at the University of Houston. Discover the origins of iconic brands, the impact of technological advancements, and the enduring spirit of hospitality that has spanned centuries. Follow Josh Ramsey on Li…
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Beyond Transactions: Building Relationships for Long-Term Hotel Success with Jen Kahl
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42:35Join Josh as he chats with Jen Kahl, Area Director of Sales with White Lodging. Jen is the dynamic sales leader behind the Whiskey Row Hotel Collection in Louisville and shares her non-traditional approach to sales, emphasizing the importance of emotional intelligence, building genuine relationships, and empowering her team to create unforgettable …
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Unpacking Hotel Ownership, Branding & Value Creation with Jemel Jones
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40:13In this episode of Unpacking the Hotel Business, Josh interviews Jemel Jones, Chief Operating Officer at Phoenix American Hospitality. Jemel shares his journey in the hospitality industry, starting as a valet and working up to COO. He discusses the different types of hotel ownership models and the benefits of the owner-operator model. Jemel also sh…
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Not Just Bricks and Mortar: The Fascinating World of Hotel Development with Gurtej Medi
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37:56
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37:56Join Josh for a fascinating conversation with Gurtej Medi, a seasoned hotel developer and investor. In this episode, Gurtej shares his journey from his early days in revenue management at Hilton to co-founding Witness Investment Group. Discover how a passion for architecture and a willingness to learn led Gurtej to a successful career in hotel deve…
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A Family Legacy in Hospitality with Nick Massad
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34:39Join Josh as he sits down with Nick Massad III, a second-generation hotelier and Senior Vice President at American Liberty Hospitality. Nick shares his family's remarkable journey in the hotel business, from his parents meeting at a Sheraton in the 70s to their eventual acquisition of the American Liberty management company. Discover the challenges…
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From Pre-med to Principal of Capital Strategy with Sagar Patel
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34:16
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34:16Sagar Patel, Principal of Capital Strategy with The Witness Investment Group discusses his journey from pre-med to the hotel industry, how The Witness Group identifies high-potential properties, and generating attractive returns in the hospitality industry. Follow Josh Ramsey on LinkedInDoor Josh Ramsey
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How to Own Your Very First Hotel with Grant Guinn
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35:23
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35:23Hospitality veteran Grant Guinn shares his journey from working at Red Lion, to joining a large hotel brand and now, owning and operating his own hotel, the Tru by Hilton in Spokane Valley. Grant emphasizes the importance of being true to the brand's culture and investing in his team for a unique and successful hotel experience. Follow Josh Ramsey …
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